FAQ

Hello! Thank you for stopping by.

I am busy creating some fresh design.

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How can I pay?

PayPal is the payment processor, so Visa, MasterCard, American Express are accepted. Or, you can pay using your PayPal balance.  PayPal can also directly debit your bank account if you set that up with them.  Don’t deal with PayPal? You can still shop - see below for the details.

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Is your site secure?

Yes. You pay through PayPal, the world's premier electronic payment solution, not through this site. We never even see your credit card number; PayPal just tells us that you've paid and we ship you your stuff. We get your money through PayPal later.

Do I have to have a PayPal account to buy?

No, you can pay with your credit card without a PayPal account.  If you prefer to use email money transfer, please choose the cheque option at checkout.  You can then proceed to send the payment through your financial institution's platform.  The email address is: lovineachstitch(at)gmail(dot)com

Do you make everything yourself?

Yes!  Everything is handcrafted in Alberta, Canada. Nothing is bought from another merchant and simply re-sold to you.  Everything is truly made by Cyndee with Lovin Each Stitch.

How do I wash and care for my crochet/knit items?

We always say the more lovin you give your goods, the longer they'll be lovin you back!  To care for your crochet/knit items we only recommend handwashing in cold water.  Use a mild detergent.  To remove excess water after handwashing, you can use a couple towles and sandwich your item in between them.  Press down (without any wringing or twisting!) and this will remove a lot of the water. You'll then want to ensure they are only laid flat to dry - do not put them in the dryer.  Gently reshape the item and lay it flat (did we mention no dryer?!).     

How do I wash and care for my kimono?

As with our crochet and knit items, you definitely want to hand wash your kimono gently in cold water.  The delicate nature of the fabric means it will not be happy in a washer and downright miserable in a dryer.  Be sure to hang it up to dry.  It will dry in no time!    

Do you have a retail store that I can shop in person at?

Currently our only shop is right here, online  

What is your return/exchange policy?

Items can be returned in original and unused/unworn condition for exchange only - no refunds, within 14 days.  There are a few basic conditions:

- The original sales tags must still be attached.  

 - Return shipping charges are your responsibility.  

 - Items that have been worn or improperly used or cared for are not eligible for exchange.  

 - Clearance and sale items are final sales - no returns or exchanges.